Returns & Exchanges
At Channel 5, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that if the fit isn't perfect, your shopping experience remains effortless.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Securely pack your items in their original packaging, attach the shipping label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing