Frequently Asked Questions
Your guide to shopping with Channel 5.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the hygiene seal is intact on applicable garments for a full refund.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
Are my payment details secure?
Yes, Channel 5 uses industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay for a secure checkout experience.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery.
Do you offer sustainable or eco-friendly collections?
Channel 5 is committed to ethical fashion. Look for the 'Green Label' on our product pages to find items made from organic cotton, recycled polyester, and sustainable dyes.